Help Center
How can we help?
Find answers to common questions and get support for everything Where My Money Went.
Frequently Asked Questions
Quick answers to common questions about our platform.
How does attribution modeling work?+
Our platform uses multi-touch attribution to assign credit across all customer touchpoints. You can choose from first-touch, last-touch, linear, or custom models.
What data sources can I connect?+
We integrate with Facebook, Google Ads, Shopify, WooCommerce, and 50+ other platforms. Check our integrations page for the complete list.
How long does it take to see data?+
Initial setup takes about 15 minutes. You'll see data within hours, and full attribution models are available after 7 days of data collection.
Is my data secure?+
Yes. We're SOC 2 Type II certified, GDPR compliant, and use enterprise-grade encryption for all data.
Can I export reports?+
Absolutely. You can export reports as PDF, CSV, or share custom dashboards with your team.
What's your refund policy?+
We offer a 14-day free trial with no credit card required. If you're not satisfied, we provide full refunds within 30 days.
Still need help?
Can't find what you're looking for? Our support team is here to help you 24/7.